I want to thank you and your staff for the excellent service provided on our recent fireplace purchase and installation. Your crew was very focused to get needed repairs made, and they were prompt and good with schedules. Communication was very good. I always knew what was happening on our fireplace project. Thank you!
Gary S. – Harbor Springs, Michigan
Even when they’re closed you can walk around the yard and see a variety of stone product that would look good on our home. We don’t live near them but we got a lot of great ideas for a future walkway on our Up North cottage.
Mary S. – Ann Arbor, Michigan
Your service technician just left. The gas fireplace remote was not working and he replaced it. He was very helpful in showing me all of its functions. Thank you for helping me get this problem solved so quickly.
Joe W. – Petoskey, Michigan
Great quality products and the finest service staff I have ever encountered. I had a fireplace problem but the service department stayed on the job until the problem was solved.
Dianne N. – Dallas, Texas
Thank you for your promptness in checking out our fireplace to see that it is operating nicely. My wife truly enjoyed cuddling up to it in the evening with the chilly, cold weather outside. Nothing is cozier than the warmth of the fire and seeing the flicker of the flames dancing on a cold winter’s night!
Dr. Herbert H. – Harbor Springs, Michigan
Emmet Brick & Block gets a 5-star rating from me. The staff is always helpful and they have fast service.
Dan M. – Petoskey, Michigan
Thank you for the hearth. It looks fantastic and is exactly what we wanted. Your delivery crew was extremely nice and very helpful, and they put the new hearth directly on the mortar when they arrived. It was very nice of them to help with that part of the project.
Carissa M. – Charlevoix, Michigan
We needed help with our fireplace insert and everyone I spoke to at Emmet Brick & Block was helpful and responded to my calls in a timely fashion. The service tech was courteous and knowledgeable and he followed Covid guidelines by wearing a mask when he was in our home.
Marta D. – Harbor Springs, Michigan
Thank you so much! Our new fireplace is here. Your customer service has been impeccable. I would recommend you to anyone. We really appreciate your prompt responses to our questions.
Stephanie M. – Mackinac Island, Michigan
Just a note to tell you what a great job your service tech did for us. We were having some problems with our gas fireplace. After a short inspection, he quickly found the problem and had it fixed in no time. Attention to detail, knowledge of product and extra effort. Thank you!
Norm and Kathy B. – Petoskey, Michigan